Technology & Telecom Compliance Case Study
A multinational network and modern media company was going through a major acquisition integration. The executive team chose what they thought was the easier, good enough vendor for core compliance software and reporting solutions. The larger department in the merger had just signed a contract with a VC-backed compliance upstart and was sure the eye-catching sales presentation represented cutting edge compliance technology. The acquired compliance department was told to adopt the new technology and cancel the service they thought was better. Six months into the integration both sides of the merged compliance department (not to mention the executives and merger integration team) realized that the prevailing vendor had a better pitch than it had follow through, and that endless challenges around configuration, responsiveness, and basic process adherence were burying the compliance team in minutiae and threatening the stability of the combined company. The combined compliance teams agreed that Ethico was the more reliable, comprehensive, and service-driven option and returned with a renewed trust in the power of a vendor who C.A.R.E.S.