As an ethics hotline company, our 24/7 hotline is anonymous and available in every country and every language. It is custom-built for ethics issues, 100% quality controlled, and never outsourced – you will not get that anywhere else. It goes beyond the check-the-box deficiencies of Compliance v1.0 to present adaptive interviews that get tailored to the risk level and issue type that’s reported.
Every call is answered quickly, with no call queues, by a live operator trained with interviewing techniques and modern empathetic conversation skills. This is the only way to give your employees and other callers the attention and respect their issues deserve.
From our standard interview technique, you can enhance and customize the process with unique questions asked of each caller and specific directives to handle priority issues, locations, and trends.
From there, every single call and report goes through a rigorous quality control process – and still gets delivered in under two hours (as fast as any other vendor). Once it’s assured that the issue is interviewed, recorded, and routed correctly it gets sent directly to the appropriate party according to any number of custom routing criteria you desire.
Finally, your team can review, investigate and resolve the issue to mitigate risk, protect employees, and build a more ethical culture.