Small Businesses Compliance Case Study
A regional IT services provider with four locations had grown beyond the stage where it was okay to expect that all problems were handled properly at the frontline manager level. The owners and executive leaders had the same heart they always had, but realized they were several layers removed from the bulk of customer interactions. They still knew they were not at the scale where they can support a full-time 10-person compliance team to manage the different aspects of a professional compliance and ethics program. They found that Ethico could help them keep the heart and culture that had made them successful so far without blowing their budget on a solution meant for a larger enterprise – without stifling their creativity with unreasonably restrictive rules. With an integrated issue reporting, compliance management software, and sanction screening solution they were able to send strong cultural messages about the importance of proper behavior as well as implement some processes that made it easier to pass a policy and ethics review with the larger clients they had been pursuing.