The core of our efforts as Ethics and Compliance (E&C) professionals must be centered on ensuring a safe workplace and promoting a strong ethical culture of honesty and integrity. After the first wave of COVID-19 hit organizations in 2020, E&C teams in healthcare handling issue intake braced themselves as employees, patients, vendors, and many others filled their intake channels with messages, questions, allegations, and fears over the events of the pandemic.
By 2021, the initial shock of COVID-19 had worn off, but E&C teams still had to contend with new patterns in issue intake as pandemic-related concerns redefined risks. Although these teams grew more efficient in grasping the risks, a gap remains between efficient intake and effective resolutions. There has never been a better time to set up a plan for agile, continuous improvement.
For a copy of Ethico’s industry-wide 2022 Ethics and Compliance Hotline Benchmark Report, please download here.