Hotline Call Abandonment Causes Low Reporting Rates

September 20, 2021

The abandonment rate represents the number of calls which disconnect before ever speaking to a live person. Anyone calling into a Ethico hotline gets a live person every time and this is why you see Ethico’s abandonment rate is so low compared to all the other hotline providers. Make sure you’re asking your hotline provider what their abandonment rate is.

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